Refund Policy

Refund Policy

At OWASISZ TOURS PVT LTD, we strive to deliver quality service and ensure complete customer satisfaction. However, we understand that there may be situations where you need to cancel or request a refund. This Refund Policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

  • If a booking is cancelled within the eligible cancellation window (as per the terms of the service provider, airline, or accommodation).

  • If the service was not delivered due to a fault from our side.

  • If the tour/package/service gets cancelled by OWASISZ TOURS PVT LTD due to unforeseen reasons.

Note: Not all services are refundable. Some bookings may be non-refundable based on the provider’s policies.

2. How to Request a Refund

To request a refund, please contact our support team via email or phone with the following details:

  • Booking ID / Reference Number

  • Reason for refund request

  • Proof of payment (if required)

Email: owasisztourspvtltd@gmail.com
Phone: +91 99167 08456

3. Refund Processing Time

Once your refund is approved, we will credit the refundable amount into the beneficiary’s account within 7–21 working days.

The actual time taken may vary depending on:

  • Payment method used during booking

  • Bank processing timelines

  • Service provider’s refund timelines (for third-party bookings)

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • No-shows or failure to check-in for booked services

  • Cancellation after the service has started or partially used services

  • Services marked as “Non-refundable” at the time of booking

  • Delays caused by factors beyond our control (e.g. weather, natural disasters, strikes, etc.)

5. Partial Refunds

In some cases, a partial refund may be provided after deducting cancellation fees, processing fees, or non-refundable component costs.

6. Modifications & Updates

OWASISZ TOURS PVT LTD reserves the right to change this Refund Policy at any time. Changes will be effective immediately upon posting on our website.